FAQ

Below are answers to the most commonly asked questions. If you do not find the answer to your question below, please email hello.ostrea@gmail.com

 

How do I say Ostrĕa, and what does it mean?

Ostrĕa is pronounced os-trey-ah. It means 'oyster' in Latin. 

 

Packaging and Gifting

Your order will arrive beautifully packaged and ready for gifting to someone special, or yourself! If you would like your gift mailed directly to the recipient, please ensure the correct shipping address is entered and leave a note at checkout that your item is a gift.

 

When will I receive my order? 

Orders have a processing time of 2-4 business days before shipping unless otherwise noted in the listing. For made-to-order items, please allow 4-6 business days before shipping so your earrings can be created just for you. At checkout, you may select USPS First Class (2-5 business days), Priority Mail (1-3 business days), or Priority Mail Express (overnight). Please note that due to the impact of COVID-19 on the postal service, shipping times may be extended.

 

 

Returns

I am committed to providing quality earrings and want you to be happy with your purchase. To avoid the need for refunds, please read product listings thoroughly. I do my best to include all the information needed to make an informed purchase. Most issues are easily avoided by carefully reading this information and viewing all of the photos.

 

If the item is not quite what you were looking for, you may return new, unworn merchandise within 14 days of receipt. The buyer is responsible for return shipping costs. Once I receive the item back in new, unworn condition, I will issue a full refund (excluding shipping cost).

 

Please email hello.ostrea@gmail.com for additional instructions on returns. 

 

Digital products are not refundable.

 

Shipping and Lost Packages

Once packages are handed over to a shipping carrier, liability transitions to the buyer. I do not reimburse or replace items that have been lost or damaged during shipping. Please ensure that you provide a correct, secure shipping address. I will ship to the address you provide at checkout and am not responsible for lost, damaged, or delayed packages or delivery errors due incorrect shipping info. Shipping is a service you purchase from USPS or other carrier at the time of ordering, therefore shipping issues must be handled by the shipping carrier. If you have any shipping issues, please contact your local USPS branch or other carrier for assistance.

 

 

Are your earrings safe for sensitive ears?

Yes! I have metal allergies myself and have personally tested all hardware for sensitivity. All posts are hypoallergenic and nickel-free. 

 

 

Product Variance

Because all earrings are handmade and one-of-a-kind, some variation is to be expected. Variations in color, marbling patterns, placement of gems and other embellishments, or texture are entirely normal.

 

Social Media

I absolutely love seeing your earring photos! Please tag @shop.ostrea when sharing on Instagram for a chance to be featured. If your account is private, please send me a screenshot of your post or story and thank you for spreading the love!

 

Intellectual Property and Usage

Unless otherwise noted, all content featured on this site is subject to trademarks. All such rights are reserved. Content on this site may not be copied, duplicated, altered, or transferred to any other website, app or medium. Any unauthorized use of the images and/or site content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.