Customer Care

Packaging and Gifting

Your order will arrive beautifully packaged and ready for gifting to someone special, or yourself! If you would like your gift mailed directly to the recipient, please ensure the correct shipping address is entered and leave a note at checkout that your item is a gift.


When will I receive my order? 

Ready-to-ship items have a processing time of 2-4 business days before shipping, unless otherwise noted in the listing. At checkout, you may select USPS First Class (2-5 business days), Priority Mail (1-3 business days), or Priority Mail Express (overnight). Please note that due to the impact of COVID-19 on the postal service, shipping times may be extended.



I am committed to providing quality earrings and want you to be happy with your purchase. Please read product listings thoroughly to ensure the item is what you are looking for. I am unable to accept returns on earrings due to hygiene reasons. Returns/exchanges are accepted only if the product is faulty. Please email for additional instructions on returns. 

Digital products are not refundable.


Will I have to pay import duties for orders outside the US?

If you are shipping to a country who charges duty on imported merchandise, you may be requested to pay an import fee by your postal service. Ostrea is not responsible for the cost of these duties, and is unable to refund this amount. 


Shipping and Lost Packages

Please ensure that you provide a correct, secure shipping address. I will ship to the address you provide at checkout and am not responsible for delivery errors due incorrect shipping info. I do not reimburse or replace items that have been lost or damaged during shipping. If you have any shipping issues, please contact your local USPS branch or other carrier for assistance. 


Are your earrings safe for sensitive ears?

Yes! All posts and hoops are hypoallergenic, lead-free and nickel-free. Please read the item description for the exact materials used.


The Nature of Handmade

All items from Ostrea are handcrafted one-by-one, not made by machines. Because of this, no two pairs of earrings will be exactly the same and there may be slight variations among pairs. I believe that is what makes handmade jewelry so special.


Intellectual Property and Usage

Unless otherwise noted, all content featured on this site is subject to trademarks. All such rights are reserved. Content on this site may not be copied, duplicated, altered, or transferred to any other website, app or medium. Any unauthorized use of the images and/or site content may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.


If you have a question that was not addressed above, please email